1808 Concept Court. Daytona Beach, FL 32114
Florida Rack Sales: 1.800.862.7225
Florida Distribution Sales: 1.800.343.3478

Terms and Conditions

ONE-YEAR GUARANTEE:
Brochure Displays Inc. guarantees all of its products to be free of defects in materials and/or workmanship for a period of 12 months from the date of purchase. Just call us for a return authorization number to return the item prepaid UPS or Truckline, and the defective item will be repaired or replaced free of charge at our discretion.

SHIPPING/HANDLING:
Most of our orders are shipped UPS, and can only be delivered to a street address. A trucking company will ship larger items. DO NOT USE A POST OFFICE BOX NUMBER AS A SHIPPING ADDRESS. Use only a street address.

RETURNS/EXCHANGES:
After your order arrives, if you are dissatisfied for any reason, please call our customer service number at 1-800-862-RACK and request a return / exchange authorization number. Have the packing slip with your order number ready so we can serve you faster. All return/exchange items must be returned within 30 days of shipping. Items returned must be in resalable condition, and shipped prepaid. A 20% restocking charge will be applied to all returned orders. Customers will incur shipping costs on exchanged items shipped back. We’re sorry but we cannot accept returns or exchanges on special orders and colors.

DAMAGES:
Claims are filed by, and are the responsibility of, the shipper.

    It is the receiver's responsibility to note any damage or possible damage on the delivery receipt before accepting delivery.
    It is the receiver's responsibility to contact the shipper within 48 hours to report damage.
    The receiver must hold the package until carrier picks up and/or inspects the damaged product. Do not throw away original packaging.
    A replacement order cannot be shipped until a claim has been filed with the carrier. In the event that the order was shipped via truck and the delivery receipt was signed for free and cleared by the customer, a replacement order will not be shipped until the claim has been finalized. If a replacement order is needed before that time a credit card will be needed to ship the replacement order out. Once the claim has been resolved, and pending the results, a credit will be issued to the original invoice.

Failure to do any of the above may invalidate the claim.

CREDIT:
We are happy to honor your VISA, MasterCard, American Express, and Discover cards, or your company check. We will be happy to bill your company or organization if you are satisfactorily rated in Dun and Bradstreet. Just being listed does not mean you are rated, you must be rated by Dun and Bradstreet to have an account with us. For faster shipping, please use one of the credit cards listed above. Minimum credit billing order is $250.00

SHIPPING/HANDLING CHARGES:
Shipping and handling charges consist of all packing materials, boxes, foam, tape, and the actual shipping charges to your destination. Free shipping only applies to the 48 states excluding Alaska and Hawaii.

DELIVERY TIME:
We keep a large inventory of materials in stock to assure prompt shipment of your merchandise. Occasionally, we must order material to replenish stock, or to fill special color orders. Generally, most items are shipped in a few days, and special orders are usually shipped within 1 to 2 weeks.

SALES TAX:
We are required to collect sales tax in the states of Florida and Georgia.

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
ANY QUESTIONS, GIVE US A CALL AT 1-800-862-RACK (7225)